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Evidence Guide: MEM15011B - Exercise external quality assurance

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

MEM15011B - Exercise external quality assurance

What evidence can you provide to prove your understanding of each of the following citeria?

Liaise with external suppliers

  1. The exact quality requirements are communicated to suppliers.
  2. Quality assurance system is negotiated and agreed.
  3. Verification method and systems and procedures for dispute settlement are established and agreed.
  4. Recording system of procured products or services which ensures traceability is established.
The exact quality requirements are communicated to suppliers.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Quality assurance system is negotiated and agreed.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Verification method and systems and procedures for dispute settlement are established and agreed.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Recording system of procured products or services which ensures traceability is established.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Check for conformance to specifications

  1. The requirements of all relevant documentation including contract specifications, drawings and purchase orders are obtained and understood.
  2. The conformance of the procured product or service to all of the documented requirements is established.
The requirements of all relevant documentation including contract specifications, drawings and purchase orders are obtained and understood.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

The conformance of the procured product or service to all of the documented requirements is established.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assess external suppliers

  1. Assessment and evaluation of suppliers' capability and/or quality system are conducted.
  2. Suppliers' goods or services are evaluated.
Assessment and evaluation of suppliers' capability and/or quality system are conducted.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Suppliers' goods or services are evaluated.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

A person who demonstrates competency in this unit must be able to exercise external quality assurance. Competency in this unit cannot be claimed until all prerequisites have been satisfied.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Assessors must be satisfied that the candidate can competently and consistently perform all elements of the unit as specified by the criteria, including required knowledge, and be capable of applying the competency in new and different situations and contexts.

Context of and specific resources for assessment

This unit may be assessed on the job, off the job or a combination of both on and off the job. Where assessment occurs off the job, that is the candidate is not in productive work, then an appropriate simulation must be used where the range of conditions reflects realistic workplace situations. The competencies covered by this unit would be demonstrated by an individual working alone or as part of a team. The assessment environment should not disadvantage the candidate.

This unit could be assessed in conjunction with any other units addressing the safety, quality, communication, materials handling, recording and reporting associated with exercising external quality assurance or other units requiring the exercise of the skills and knowledge covered by this unit.

Method of assessment

Assessors should gather a range of evidence that is valid, sufficient, current and authentic. Evidence can be gathered through a variety of ways including direct observation, supervisor's reports, project work, samples and questioning. Questioning techniques should not require language, literacy and numeracy skills beyond those required in this unit of competency. The candidate must have access to all tools, equipment, materials and documentation required. The candidate must be permitted to refer to any relevant workplace procedures, product and manufacturing specifications, codes, standards, manuals and reference materials.

Guidance information for assessment

Required Skills and Knowledge

Required skills

Look for evidence that confirms skills in:

communicating quality requirements to the supplier

negotiating quality assurance system

implementing system for recording and tracing products or services procured

obtaining and interpreting relevant drawings, specifications, documentation etc.

checking products/materials or services provided for conformance to documented requirements/ specifications

assessing supplier capability to provide the required product/material or service

evaluating supplier quality systems

evaluating supplier goods or services

using communication and conflict resolution

Required knowledge

Look for evidence that confirms knowledge of:

the exact quality requirements of the product/material to be supplied

the procedures to be followed to ensure the supplier understands the quality requirements

the requirements of a quality assurance system to ensure the supplied product/material conforms to the quality requirements

the procedures for negotiating agreements with suppliers

the procedures for verifying that the agreed quality assurance system is being utilised by the supplier

techniques for dispute resolution

the procedures for recording procured products or services

the means of tracing procured products or services

the reasons for tracing procured products or services

the specifications of the product/material to be supplied or service to be provided

any variations from documented requirements/ specifications

the procedures for assessing/evaluating a supplier's capability to supply the required product/material or service

the procedures for evaluating a supplier's quality system

the procedures for evaluating a supplier's goods or services

any equipment and techniques required to carry out the evaluation procedures

hazards and control measures within the scope of this unit

use and application of personal protective equipment

safe work practices and procedures

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Quality assurance system

ISO 9000 procedures, Six Sigma procedures, sampling plans of all kinds etc.

Traceability

Unique identification of individual product or batches as appropriate

Assessment and evaluation

Vendor rating procedures, design reviews, audit reports, site surveillance reports, failure reports and concession applications etc.